Shipping Policy

GraceStep ships exclusively within the United Kingdom (UK).

Orders are processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or dispatched on weekends or public holidays.

🚚 Delivery Times

After your order has been dispatched, the estimated delivery time is:

7–14 business days

Delivery times are estimates and may vary due to courier delays, high-demand periods, public holidays, or circumstances beyond our control.

💷 Shipping Costs

The applicable shipping cost, if any, will be clearly displayed during checkout before you complete your purchase.

📍 Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available in the courier's system.

🏠 Delivery Address

Customers are responsible for providing a correct and complete delivery address when placing an order.

GraceStep cannot be held responsible for deliveries that fail or are delayed due to an incorrect or incomplete address provided by the customer.

⏰ Delayed or Missing Orders

If your order is delayed or has not arrived within the estimated delivery timeframe, please contact our Customer Support Team so we can assist you.

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🔄 Returns & Refunds Policy

At GraceStep, customer satisfaction is important to us.

Customers may request a return within 14 days of receiving their order, subject to applicable UK consumer laws.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Include the original packaging
• Include proof of purchase

Certain products may not be eligible for return due to hygiene or safety reasons.

📩 How to Request a Return

Before sending any item back, please contact our Customer Support Team to receive return authorisation and instructions.

Please do not send a return without contacting us first, as this may delay the processing of your request.

💰 Refunds

Once we receive your returned item, it will be inspected.

After the inspection, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase, usually within 5–10 business days.

The time it takes for the refund to appear in your account may also depend on your bank or payment provider.

📦 Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.

⚠️ Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing the issue.

In these circumstances, GraceStep will work with you to provide an appropriate solution at no additional cost, subject to applicable consumer rights.

💳 Refund Delays

If an approved refund has not appeared within the expected timeframe, please first check with your bank or card provider.

If you still cannot locate the refund, please contact our Customer Support Team and we will be happy to assist you.

GraceStep — Comfort in every step.